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Digital Transformation & Innovation World Summit

The Premier Cross-Industry Gathering of Process Automation Technology Industry Leaders & Senior-Executives.

Agenda

Full-Day Workshops Full-Day Workshops Keynote Keynote Full-Day Workshops
show all RPA & intelligent Automation iBPM Process Mining Enterprise Architecture IT Infrastructure & Cloud Strategies Digital Transformation Workplace

Day 1 - Monday | Full-Day Workshops | 13th December 2021

Registration

Breakfast & Networking

Digital Transformation Workplace Summit

Full Day Workshop | Digital Transformation Workplace

Includes Breakfast, Breaks (10.30am & 3.30pm) & Lunch (12.30pm served in Venetian 111)
Efficiency, Visualization and Change Management: Beyond Spreadsheets

The presentation will focus on two digital transformation case studies at Metrolinx where the first case study will provide an overview of the Operations division’s journey of moving from a paper shift sign-up process to a digitized and automated online platform for a workforce of ~ 800 employees located across the Greater Toronto Area (GTA). The initiative was a success despite the various challenges such as opposition to change by the unionized workforce. This accomplishment was possible due to the change management efforts from the project team including detailed process review & gap analysis, extensive stakeholder engagement and training, proactive communication to users and continuous improvement efforts.

The second case study will provide an overview of how a similar change management approach was applied to develop and create streamlined data visualizations known as the 5 Year Resource Plan for the Capital Projects Group (CPG) in Metrolinx, which is delivering the one of the largest Transit Infrastructure projects through Public Private Partnerships.  This initiative was an astounding success with the Senior Management Team and Board of Directors as it provided insights and transparency into the various stages of the hiring process on an online platform which previously was not possible due to the use of spreadsheets and outdated processes. As a result of this transformation, key performance indicators aligned with the organization’s strategic objectives can be created and actively monitored to assess the division’s performance. This is only the first step in digitizing resource management in CPG as business intelligence tools and process improvements will continue to shape and transform the future for Metrolinx.

Key Takeaways:

  • Importance of detailed process review and gap analysis
  • The role of KPI creation and monitoring
  • Data integrity
  • Importance of relevant training
  • The reality of continuous improvement

  • Steve Sarafinovski
    Senior Manager, Capital Projects Group

Day 2 - Tuesday | Full-Day Workshops | 14th December 2021

Registration

Breakfast & Networking

RPA & intelligent Automation Summit

Workshop | RPA & intelligent Automation

Why RPA and examples of successful RPA Implementations that have saved my company millions of dollars

RPAs are commonly used to replace processes that are highly manual, rule-based, and repetitive. RPAs can also be used to connect different technologies or systems.

I will provide several examples of how we utilized RPAs to save millions of dollars. I will also list some steps I would do differently next time I implement an RPA project as sometimes this tool can come with a big bill.

 Key Takeaways:

o    RPAs are fantastic, if they are done right and if the right resources/partners have been utilized

o    Many RPAs can last for years and save significant cost and time for your organizations.

o    Monitoring and validation can come with big bills

o    Next time I implement RPAs I would probably invest in internal resources

  • Rias Attar
    Vice President – VP, Transformation, Integration, Project Management, Continuous Improvement

Enterprise Architecture Summit

Workshop | Enterprise Architecture

Enterprise Architects: Champions of Continuous Transformation and Mergers & Acquisitions

In this time of continuous transformation, mergers & acquisitions (M&As) are an indispensable lever to help enterprises innovate and grow revenue. In recent years, there have been upwards of 50k global M&A deals and transaction volumes of more than 3 trillion USD — numbers which are expected to grow in 2021 despite a decline in 2020.

From an IT perspective, integrating, merging, or carving out another company is a complex process requiring the leadership of enterprise architects. At this presentation, Christian Richter, LeanIX SVP Customer Success, will discuss what enterprise architects (EAs) must consider when transforming IT and why their role is key to the success of M&A activities.

Join Christian to:

  • Get useful insights on the role of EAs in M&A deals from the LeanIX M&A survey
  • Identify the main challenges of post-merger integration (PMI) activities
  • Receive best practices to a successful PMI

  • Christian Richter
    SVP Customer Success

iBPM Summit

Workshop | iBPM

Using AIOps to Improve Your Digital Business Processes

Today many business processes are codified in applications. IT Operations is now a significant partner in making sure these processes are working and if not getting them back up and running. To do this, they need to enlist the help of machine learning, big data analytics, and process automation to operate efficiently in this new era.

In this session, Wes Cooper from Micro Focus will showcase how AIOps from can help improve your digital business processes by assuring the services stay running and optimized with automated monitoring, analytics, and remediation.

  • Wes Cooper
    Product Marketing Manager, Operations Bridge

Process Mining Summit

Workshop | Process Mining

BPM Journey in a Construction Company, ECC Group, with Highlights on Process and Task Mining, Automation and Digital Transformation

The Construction Industry has its own characteristics that add more challenges for Business Process Management in general, and Process and Task Mining in particular. This session discusses the journey to introduce Business Process Management to a Construction Group of Companies, ECC Group.

It covers the special nature of the Construction Industry, the challenges, and the approaches to overcome them. In addition to the way, the infrastructure for Automation and Digital Transformation is being planned and built, starting from the Process and Task mining stage.

The session covers the following main points:

  • Main challenges faced and how they are linked to the special nature of the Construction Industry, with lessons learned.
  • How Project environment influences the architecture of Business Processes.
  • ECC Group approach for process and task mining and how it is linked to Automation and DigitalTransformation.
  • The vital future role of the Business Process Management System, BPMS, from a Construction viewpoint, and the relationship with ERP and other systems.
  • The Company’s experience with automation and the identified three main potential areas of RPA development and implementation for a Construction Company.

  • Omar Mourad
    Group Systems and Processes Manager

1 SESSION

Workshop | IT Infrastructure & Cloud Strategies

Azure governance and management

In most enterprises, deployments are occurring in an ad hoc manner, primarily driven by lack of protocol and unapproved decisions by various operators or employees. Some deployments even violate the organization's compliance obligations, such as being deployed in a manner that violates PCI DSS rules.

If you want to ensure that future deployments comply with policy and organizational requirements. In this session, walk through the processes and technologies that will keep Tailwind Trader's deployments in good standing with the help of Azure Blueprints, Azure Policy, Locks and more.

The solution is governance, and making sure you, the developers and IT Pros who are advocating cloud in your organisations understand the management needed for successful adoption is key

Whilst governance does not need tooling per se, Microsoft has a range of great tools in the Azure arsenal to help you.

In this session I’ll talk about the kinds of things that can go wrong and the simple things you can do to avoid them.

  • Pierre Roman
    Sr Cloud Ops Advocate

RPA & intelligent Automation Summit

Workshop | RPA & intelligent Automation

Pushing RPA to the next level with Artificial Intelligence/Machine Learning

RPA can build solutions for financial transactions to train a Machine Learning model that directs corrective actions to robot workers. By combining an ideal mix of bots and humans working in tandem, significant improvement in process efficiency at much lower costs can be achieved. The AI-based models will be built upon financial data sets and recommend corrective actions in order to improve financial management.

AI-enabled robotic process automation capabilities will address financial system errors.  Currently, RPA, however, is unable to handle unmatched transactions, which are those where the invoice number, amount, method of payment or any number of details cannot be reconciled. It can take humans anywhere from a day to months to track down and resolve these unmatched transactions, adding up to billions of dollars in unresolved financial activity. If the models are successful, they will not only save time and money, but they will help increase financial compliance and get a better idea how its dollars are being spent

  • Build intelligent tools to spot and fix accounting errors without the assistance of humans.
  • Develop artificial intelligence/machine learning models that can go beyond the capabilities of robotic process automation and make decisions about financial transactions.
  • The new automated ML models would “be able take irregular, complex financial information and data, make decisions and apply judgments and solutions to a high level of accuracy or confidence without having to have a human in the loop.
  • Models will first learn to categorize unmatched transactions as either simple or complex.

  • Helen Jackson
    Machine Learning Engineer
  • Bryan Eckle
    Partner

Enterprise Architecture Summit

Workshop | Enterprise Architecture

Accelerating Value Creation: Maximizing Hybrid Cloud Outcomes Through Platforms

Organizations across the spectrum have looked to leverage both public and private clouds to accelerate value creation either through cost optimization and or reducing time to address market conditions.  

The actual results of these efforts have mostly produced mixed and or negative company and organizational outcomes.  In this session we will discuss root causes and lessons learned from these efforts.  

Also, we will share examples of strategies and tactics that have been utilized by our clients that have proven to create positive IT and balance sheet outcomes.  

Digital Transformation Workplace Summit

Workshop | Digital Transformation Workplace

The Top 4 Rules of Engagement for Digital Transformation thru Human-Centered Design

As many companies grapple with the unprecedented circumstances surrounding the COVID-19 pandemic, it also presents an opportune time to actively address the human side of operational excellence in today’s workplaces and virtual environments.  Many businesses are faced with introducing new standards, strategic policies, and government mandates. In the quest to operate and deliver value to customers, at the very core of this cultural shift is human-centered design.

Even though digital transformation may look different for every company, industry, or new sector of innovation; essentially, the future of work starts at the intersection of 4 distinct rules of engagement that include: 1) diversity & inclusion, 2) ethics and awareness, 3) trust and safety, and 4) accessibility.

The CyberXR Coalition launched industry-wide standards that introduced a unique approach to help organizations successfully integrate digital technology into their areas of business. Our guide provided best practices and adoption-ready processes to help businesses reimagine the “new normal” of better leveraging digital transformations. 

This session will discuss:
  • Introducing human-centric design as the “new normal” of interoperability
  • Successfully implementing novel, industry-wide standards and processes
  • Shifting current mindsets to a “continuous improvement” mindset
  • Assessing and addressing social and technical biases in digital technology
  • Operational excellence as a values-based systems approach

  • April Boyd-Noronha
    President

DAY 3 - Wednesday | Keynote | 15th December 2021

Registration

Tuscan Ballroom BTOESHub | Breakfast & Networking I Meet our Sponsors & Exhibitors

Tuscan Ballroom BTOES Hub | BTOES MEETINGS HUB & EXPO OPEN

Chairperson's Welcome & Introduction

Main Stage | General Session

Welcome, Introduction to the Summit

  • José Pires
    CEO, Global Excellence & Innovation

Agenda Session One

Main Stage | RPA & intelligent Automation

Hyper-automation powered by process excellence – Best practices by LexisNexis

Many enterprises are pursuing automation initiatives across BPM, RPA and AI. The underlying strategic goal behind these automation projects is Digital transformation that will help deliver operational efficiencies and competitive advantages for the firm. Unfortunately, most enterprises don’t realize that silo automation efforts can create technology debt or short lived efficiencies when they don’t address the underlying processes and prepare the process for digital target state before applying technologies.

 

The concept of hyper-automation highlights the value of holistic automation across tasks, processes, data, content, collaboration and conversations with a repeatable approach to managing automation projects from idea to delivery.

 

This presentation will address key concepts, methodology and best practices involved in establishing enterprise automation programs built on the foundation of process excellence

  • Vinay Mummigatti
    Chief Automation Officer, Data Science Executive & Digital Transformation Leader

Main Stage | iBPM

Systems Thinking & Approach: The Enterprise Operating System for the Concept to Cash Value Stream

Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.

  • Thom Keehan
    Former Vice President, Enterprise Quality & OPEX, Daikin Applied

Main Stage | Enterprise Architecture

Changing the Perception of Enterprise Architecture

There is a golden rule in change, to change others you first have to change yourself. Never has this been truer than in the case Enterprise Architecture. Current events have highlighted the need for holistic approaches to responding to unexpected business challenges. But, the pure IT centric approaches to Enterprise Architecture have been found lacking. In order to stay relevant and keep your Enterprise Architecture alive, you need to change people’s perception, and that starts by rethinking and reinventing yourself as an Enterprise Architect.

In this keynote session Mark will explore several key areas of change for you to consider, along with the rationale and value of making those changes. Topics to be addressed include:

  • Switch from Artefacts to Outcomes to Better Engage Business Teams.
  • Increasing Business Architecture and Innovation Efforts for Greater Relevance.
  • Moving from Governance to Guiderails in Order to Avoid Conflict.
  • Questioning the type, use and value of Enterprise Architecture Tooling.
  • Collaboration and Consumption Beats Creation Hands Down.

  • Mark McGregor
    Author, Performance & Business Coach

Main Stage | Digital Transformation Workplace

Using Neuroscience to drive Digital Transformation

People inherently resist change. With Digital Transformation at the top of most companies' list of goals, how do we harness what we know about the brain to prepare ourselves and our teams for the changes necessary to achieve Digital Transformation? Discover the different reactions to change and tips on how to manage change successfully. You’ll learn about your brain, how to relate to your teams, and leave understanding how Change Management can not only improve your odds of success in your Digital Transformation journey but also be a valuable investment in your people and culture.

  • Travis Hahler
    Global Change and Culture Lead

Main Stage | Process Mining

Advancing Your Digital Transformation with Process Mining

Given today’s digital transformed world, new ways of working are shifting from physical to digital. This session will explore how your organization can make sense of the digital processes embedded within these newly established technologies using Process Mining.

Process Mining can not only uncover new ways to generate value by visualizing wasteful actions across your enterprise, but it can also act as a mechanism to incentivize and govern better practices. With thousands of end users, most organizations struggle to understand what is truly happening in their global technology platforms such as ERP, MES, and PLM.

It is time to lift the veil of these digital systems and uncover new levers to drive out waste in your organization.

Key Takeaways:

  • What Process Mining is and how it fits into an overarching Digital Transformation Vision
  • The Process Mining Vendor Landscape and current market trends
  • How Process Mining can uncover new insights to improve your operations
  • Why Process Mining is so important to incentivizing and governing better practices
  • Real life Process Mining use cases that have proven to show significant value
  • How to get started, the Process Mining framework

  • Anthony Huffman
    Senior Operational Excellence Manager

Main Stage | IT Infrastructure & Cloud Strategies

The view from the C-Suite / Key success factors for effective digital transformation

Information technology innovation creates new opportunities every day to make more money, be more efficient, find new markets, and change existing operations dynamics. Technology advancement is happening so fast that companies are finding it hard to catch up and adapt to the latest and greatest capabilities.

Companies are currently trying to embrace digital transformation and move to the cloud; however, that journey takes years, and it is full of challenges and issues, mainly due to data integration and system compatibility. This keynote will address key elements to successfully leverage digital transformation and capture values while aligning with the overall business strategies. It will also highlights the importance of the delivery mechanism and change management to enable the digital transformation journey.

  • Improve and transform your organizations by addressing all the following factors: People, Process, Technology, Data
  • Find the right balance between strategies, delivery mechanism, and culture.
  • Embrace change but changing for the sake of change is meaningless without a defined brighter digital future that aligns with the business strategy (Set up a good strategy)
  • Develop an action-oriented mindset and adopt a customer-centric approach while leveraging proven technology (Set up a solid delivery mechanism)
  • Invest in people and utilize change management (Enable a healthy Culture)
  • Always start with Safer, then better, faster, and cheaper (maybe)

  • Rias Attar
    Vice President – VP, Transformation, Integration, Project Management, Continuous Improvement

Agenda Session Two

Main Stage | RPA & intelligent Automation

Automation at Bosch: Scaling to AI – a practitioner’s view

The question is not if you automate, the question is when, how and how fast. Bosch Service Solutions applies its automation in various fields. From back office to front office. From scaling automation to AI within a customer centric organization.

Description:

Experience the journey of automation at Bosch Service Solutions with:

  • Who we are and why does automation matter to us?
  • Automation journey thus far
  • Practitioner’s view: The Bosch Service Center a global and omnichannel approach applies automation

 

  • Patrik Spreitzer
    Global Operations Coordinator Quality and Business Solutions

Main Stage | iBPM

Five steps to improving business processes by delivering AIOps

AIOps, artificial intelligence for IT Operations, can significantly improve IT operational processes and,thus, business applications and processes.

According to Gartner, 40% of organizations will be maximizingAIOps by 2023! Join us and learn how to implement our five-step strategy, including:

What is AIOps – from a simple definition to the impact on your IT Operations

  • Step 1 – how to monitor all, consolidate events and create a central store
  • Step 2 – being ready to respond using machine learning to drive automation
  • Step 3 – maximizing process and remediation automation
  • Step 4 – introducing domain centric and agnostic analytics
  • Step 5 – supportive tools, integrating automated operations 

 

 

  • Michael Procopio
    Product Marketing Manager, Operations Bridge

Main Stage | Enterprise Architecture

Challenges in realising AI use cases for enterprises and the way forward

As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

  • Rahul Lodhe
    Senior Director SAP Artificial Intelligence

Main Stage | Digital Transformation Workplace

An overview of Morningstar's RPA program and progress on SOX controls

Insights into how a global financial enterprise is adapting and thriving.

  • Marco Chmura
    Director of Quality & Transformation

Main Stage | Process Mining

Learn why Process Mining itself provides little value

Those who do not know the problem cannot solve it and every effective therapy requires a proper diagnosis.  If you want to maximize the efficiency and resilience of your business, there is no way around digitalization and automation. 

UiPath is not only the market leader in Robotic Process Automation (RPA), but is also the only RPA provider to offer its own Process Mining solution.  These are just two of the components of UiPath’s unique Hyperautomation platform.  In this session, Rudy Kuhn will show how the interplay of Process Mining, RPA and the other components of the UiPath platform enables the sustainable improvement of process and maximization of efficiency. 

  • Rudolf Kuhn
    VP, Process Mining

Main Stage | IT Infrastructure & Cloud Strategies

End-to-end Cloud Transformation & Governance

It’s 2021, and still 70% of transformation project fail. Cloud adoption is accelerating, but so many companies are still struggling to plan a migration & setup a proper Governance in a reliable way.

Do you have questions like “what are the 120 AWS accounts that be just discovered are about”, and “who is the owner of a troublesome cloud account”? Then this talk from LeanIX can give valuable insights on how successful companies provide transparency and the required business context.

  • Dominik Rose
    Director Customer Success Engineering

Tuscan Ballroom BTOESHub | Refreshment & Networking Break

Agenda Session Three

Main Stage | RPA & intelligent Automation

Proprietary AI algorithm driven “Zero Touch” fault resolution for mobile network alarms

RPA teams are often challenged by the limitation of the existing RPA toolset, in being unable to automate knowledge based tasks. Many RPA products have incorporated the magic terms “AI” or “Analytics”, however on closer examination, one quickly finds that most solutions are either too narrow or there is misrepresentation of AI/ML capabilities.

In 2017, our RPA CoE at Nokia, set out to create a general solution for Nokia RPA 2.0, which would integrate Nokia’s AI/Analytics platform (used as “Brains”) & RPA technology (used as “Hands”) and bring in the capability of automating judgement driven complex processes. We selected this use-case as our pilot as it had the required cognitive complexity to necessitate use of deep-learning algorithms, sufficient volumes to produce a viable business case & was scalable across multiple customers.

This session will summarize this story of conceptualizing, implementing, improving and achieving success, including lessons learnt during this journey.

Key Takeaways

  • How to visualize and set-up a general solution for RPA augmented with AI/ML algorithms
  • Business case set-up & managing organization’s expectations/response – what is unique for such systems
  • Nuances and operational challenges of implementing such systems
  • Outlook for such systems

  • Rajesh Rao
    Global Head of the RPA & Conversational AI (Chatbot) CoEs

Main Stage | iBPM

Intelligent Business Process Management: Where Leadership Meets Process, Technology and People

· How great cross-industry organizations design and implement world-class, sustainable iBPM programs for value creation

· Key roles and responsibilities for effective iBPM leadership in your organization

· What matters most: ideas, methods, technologies or people   

· How to successfully integrate iBPM with your continuous improvement and innovation programs

· Industry case study on leveraging iBPM to accelerate innovation for value creation

  • José Pires
    CEO, Global Excellence & Innovation

Main Stage | Enterprise Architecture

Scale Agile effectively with strategic portfolio management

Organizations such as yours are pursuing Agile development of products and services to get a continuous stream of digital innovation out the door. Yet not without challenges. Agile demands big changes to the way we plan, make decisions and deliver results.

It demands that we embrace the spirit of independence and entrepreneurialism for the benefit of working software, customer collaboration, and speed-to-market. But proliferation of autonomous development across the enterprise can bring with it serious consequences such as autonomous and non-aligned Agile development teams, an exploding inventory of IT assets, and no coherence with overall business and IT strategy.

Find out in this webinar how you can use strategic portfolio management to ensure Agile teams remain connected to the whole. When you start strategically managing your Agile portfolio, you’ll align Agile activities to business strategy. You’ll avoid wasteful investment by consolidating and maximizing the potential of existing assets. And you’ll accelerate digital product delivery by eliminating any deployment hurdles.

 

  • Dr. Ulrich Kalex
    SVP Product Management / R&D

Main Stage | Digital Transformation Workplace

Process-led Digital Transformation: From Priority to Value

Many digital transformation initiatives only deliver a fraction of the potential business value. Enabling technologies like Robotic Process Automation (RPA), Intelligent Low-code Platforms or Analytics tools set high expectations but don’t really deliver what they promised. Business and IT struggle to agree on a joint business case. A process-led approach to digital transformation helps to set the right priorities, define a realistic business case and realize the anticipated business outcomes.

This presentation discusses a focused and effective approach to digital transformation using business process management to move from strategy to operations. Attendees will learn how to:

-       Set strategy-based priorities pragmatically

-       Improve rapidly and effectively leveraging the right digital technologies

-       Adjust dynamically

-       Realize and sustain value 

The digital transformation approach is explained leveraging case studies, mainly from insurance, health and technology companies.

  • Dr. Mathias Kirchmer
    Managing Director and Co-CEO

Main Stage | Process Mining

Ready to embed process mining into your organization’s DNA? Start smart!

Learn how to start smart in your journey to embed process mining into the DNA of your organization. On your way to leveraging the full potential of the great technology of process mining, ARIS will take you through the three levels of maturity:

  • Level 1: Start with quick health checks of your processes with data snapshots in our completelyfree Elements edition.

  • Level 2: Raise your ambitions with Advanced by creating living processes with live data feeds ofyour end-to-end processes.

  • Level 3: Use the full potential of our technology to drive enterprise-wide process mining initiatives with Enterprise.

 ARIS process mining provides you with the capabilities needed for success! Rest assured that ARIS won't leave you alone with the understanding you've gained – the integrated ARIS platform gives you all the capabilities to be in the driver's seat for a holistic transformation of your business. 

Key Takeaways:

  • Learn how to best start your process mining journey and grow with ARIS whenever you're ready.

  • Learn about ARIS Process Mining SaaS - which is just a few clicks away for a free evaluation.

  • See what's needed in addition to process mining to drive successful business transformation.

  • Dr. Julian Krumeich
    Director Product Management - ARIS

Main Stage | IT Infrastructure & Cloud Strategies

It Ain't Done 'Til It's Automated: Security at the Speed of DevOps

Companies are rapidly migrating applications and workloads to the cloud. For many this is a Software as a Service for a first option, with migration to public cloud second, and only if necessary will workloads be deployed inside of the legacy data center. This is further complicated by the desire to accelerate the development lifecycle allowing devops to drive the IT migration. InfoSec is playing catchup to the business and devops constant acceleration.

In this session, you will learn strategies and best practices for allowing SecOps to keep up with the Speed of DevOps, as well as fundamental security knowledge applicable for any workload migration to any cloud provider.

  • Greg Pepper
    Security Architect

Tuscan Ballroom BTOES Hub: Networking Lunch Break & Meet the Speaker

Break into Summit Streams: 30 Minute Presentations

Agenda Session Four

Main Stage | RPA & intelligent Automation

A Robot for Every Person

The UiPath vision is a robot for every person. And we’re building our product to help that vision become a reality.

  • Look inside StudioX and how it helps citizen developers and power users create their own robots.
  • See how Automation Hub enables teams to share robots and submit automation ideas.
  • Learn how the concept of a robot for every person is helping organizations today.

  • Brandon Nott
    Senior Vice President Product

Main Stage | iBPM

Speeding up the proposal phase in project business by 300% using an intelligent tender document screening approach

Identifying risk extremely early in the project business processes was the key target to develop the intelligent tender document screening approach.

Currently the systematics are used in a broader and more holistic way to enhance proposal processes and get much more speed while reducing reading time of large or many documents

  • Intelligent tender document screening approach
  • Most interesting use cases and benefits
  • How to implement it
  • Results and outcomes of different usages and scenarios 

  • Oliver Maeckel
    Partner & Vice President

Main Stage | Enterprise Architecture

Enterprise Architecture - What Business Really Needs

All's well from an IT perspective, but what's the reality in the business itself?

In this Session Peter will provide insights on how Enterprise Architecture works in the 'real world' and what it really should be doing for your business.

  • Peter Evans
    Director of LCI

Main Stage | Digital Transformation Workplace

It’s Time to Automate

Urgent cost pressures, demand spikes and backlogs, strained resources, and an imperative need to protect revenue and optimize expense - these are some of the issues that a global pandemic creates. Businesses today are seeking immediate action to respond to COVID-19's impact on their operations.

Once this global crisis stabilizes, executives all over the world will be looking to bring employees back to work faster and their revenue machines up and running again, while also reshaping their businesses for long-term resiliency. Automation plays a central role in both. Join this session to hear how companies are using Robotic Process Automation (RPA) to address the issues that the global pandemic has created by:

  • Driving new sources of productivity and cost savings fast
  • Reskilling and upskilling employees
  • Building resilience and agility in supply chains and customer experience
  • Supporting a dynamic new work environment
  • Enabling enterprise-wide automation

Plus, learn how to estimate the value that RPA can bring to your company enterprise wide fast. Robotic Process Automation is the fastest growing enterprise software industry for the 2nd year in a row (Gartner). And now it is set to become the #1 strategic priority for your company. It’s Time to Automate.

  • Bobby Patrick
    Chief Marketing Officer

Main Stage | Process Mining

If you are not Green and growing...
  • Help understand what kind of mining and analysis will give you the insights you need to improve your biz ops
  • Understand and act on those insights from process mining and analysis activities

  • J-M Erlendson
    Senior Systems Engineer, Intelligent Business Solutions

Main Stage | IT Infrastructure & Cloud Strategies

Azure governance and management

In most enterprises, deployments are occurring in an ad hoc manner, primarily driven by lack of protocol and unapproved decisions by various operators or employees. Some deployments even violate the organization's compliance obligations, such as being deployed in a manner that violates PCI DSS rules.

If you want to ensure that future deployments comply with policy and organizational requirements. In this session, walk through the processes and technologies that will keep Tailwind Trader's deployments in good standing with the help of Azure Blueprints, Azure Policy, Locks and more.

The solution is governance, and making sure you, the developers and IT Pros who are advocating cloud in your organisations understand the management needed for successful adoption is key

Whilst governance does not need tooling per se, Microsoft has a range of great tools in the Azure arsenal to help you.

In this session I’ll talk about the kinds of things that can go wrong and the simple things you can do to avoid them.

  • Pierre Roman
    Sr Cloud Ops Advocate

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Agenda Session Five

Main Stage | RPA & intelligent Automation

From Pilot to Enterprise-scale RPA: How to Amplify and Accelerate the Business Value of RPA to Build a Thriving Enterprise

As companies adopt an ‘automation first’ mindset and the demand for enterprise-wide automation continues to grow, business and technology leaders grapple with how to most effectively—and efficiently—plan and organize automation approaches and deployments and scale across the enterprise.

The good news for the enterprise is that wherever you are on your automation journey, there are footprints to follow to help leaders chart the best path from initial RPA pilot implementations to large scale, enterprise-wide deployments.

In this session, Blueprint CTO Tony Higgins will share how to rapidly and effectively scale RPA enterprise-wide to unleash the full value that process automation brings, create significant bottom-line impact, and design your business for long-term resiliency, including how to:

  • Prioritize and expand your RPA to broader, more complex, end-to-end business processes
  • Enable business users and developers across your organization to collaborate and manage automations from concept, to development, to implementation and maintenance
  • Accelerate RPA development
  • Reduce RPA maintenance costs by ensuring you build the right automation the right way the first time
  • Determine and manage the impact of technology or business-level changes on RPA deployments
  • Ensure the right governance for automation at scale

  • Tony Higgins
    Chief Technology Officer

Main Stage | iBPM

Delivering Exceptional Operations Results: Breaking Inertia Through the Combination of Processes, People, and Measurements (KPIs)
  • How to break inertia by changing existing rooted perceptions?
  • What is the best process to achieve on-going continues improvements?
  • How to harness the right KPIs to facilitate buy-in of people on all levels of the company?
  • The importance of focusing on tangible, visible results
  • Creating a complete turnaround: from worst in class to BEST IN CLASS within few years. 

  • Dr. Elhanen (Eli) Abramov
    Executive Advisor and Director (ex EVP Global Operations in ADAMA)

Main Stage | Enterprise Architecture

Building a business-enabling “digital backbone” requires a modern EA approach

Meeting increasing customer & employee expectations for new data and digital products requires the need to drive innovations to market more quickly and cheaply.  Commonplace in large global organizations is the strategy for individual lines of business to feverishly yet independently pursue this goal through siloed efforts that lead to fragmentation and missed opportunities to leverage economies of scale and cross-pollination of innovative ideas. Companies with modern enterprise architecture groups are creating a digital foundation (the “digital backbone”) to meet individual business functions’ needs while accomplishing enterprise goals and digital ambitions.

In this session Gustav will share an architectural approach that combines the use-case and foundation building strategies employed by many companies to attain their data and digital ambitions.  He will share how to engage with both business and technology leaders to crate a organizational movement to build and sustain the digital backbone of the company.

Gustav has researched extensively on the topic of the Digital Backbone (https://www.cutter.com/experts/gustav-toppenberg) and as an enterprise architecture leader has implemented the concepts and strategies in his roles at BCG, Catalina, Aon and Cisco.

  • Gustav Toppenberg
    Former Chief Enterprise Architect Boston Consulting Group

Main Stage | Digital Transformation Workplace

The Leader's Role in Culture Transformation and Sustaining the Gains

 

OUTLINE:
Identifying Barriers
  • Culture
  • Org Structure (reporting, ratios, responsibilities)
Leader Roles
  • Asking Questions. Identifying Ideal Behaviors
  • Rewards and Recognition
  • Key System Design
Key Systems
  • Strategy Alignment
  • Daily Management
  • Standard Work

 

  • Michael Muilenburg
    Director, Operational Technology and Strategic Planning

Main Stage | Process Mining

Achieve Process Excellence by Combining AI, Process Mining and Task Mining

  • Yiannis Broustas
    Product Marketing

Main Stage | IT Infrastructure & Cloud Strategies

DECISION-MAKING IN UNCERTAIN TIMES

How do you make a decision when so much is unknown and so much is on the line? How can you defend your decision? Whether it is a pandemic or Artificial Intelligence and the black box syndrome, this is what all senior leadership teams are facing right now. 

Learn how to cope in this environment of unknowns. Learn about the models available to help you and the techniques at hand. Magnus will share his insights from firsthand experience in leading hundreds of projects and advising top executives, monarchies, ministries, and nonprofits all over the world.

  • Does culture eat strategy for breakfast?
  • Might sufficient high-quality data turn out to be the only insights you need for successful decision-making?
  • This keynote will give you a breakdown of how culture, data, and strategy intersect when making decisions. 
  • Real-life experience of hard-won battles, and how they played out. 
  • You get models for making decisions under extreme uncertainty, and learn how to implement them in your organization.

  • Magnus Penker
    CEO and Founder

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Agenda Session Six

Main Stage | RPA & intelligent Automation

Creating A World of Virtual Health Care and Health Sciences Using A.I., ML and RPA

Donald will describe in detail how he created and delivered the world's first national virtual practice of medicine, and hands-free pharmaceutical manufacturing management using:

1) Artificial Intelligence and Deep Machine Learning
2) Radio Frequency Technology and Robotic Process Automation
3) Machine Vision and Speech Synthesis
4) Digitization and Virtualization
5) Encryption for Medical Records management HIPAA Compliance
6) Hand Held Device Enablement for visualizing global multiple site pharma
manufacturing, and patient office visit and procedure scheduling
7) Zero Defect Physician Licensing and Credentialing in all 50 States and
Puerto Rico

  • Donald Kuk
    President & CEO

Main Stage | iBPM

BPM Re-Imagined: The impact of emerging technologies on business automation

BPM platforms have been around for several decades now and execute important work at many organizations.  The idea that business people can encode business policies and procedures in the form of process diagrams, that can then be used to automate business processes, has led to much greater efficiency and consistency in business operations. 

As we look forward to an even more digital future, new technologies such as AI/ML, RPA, Decision Management and the Cloud are once again changing the way we approach business automation, and redefining what's possible to automate.  In this session, Red Hat's Phil Simpson will review some of these critical changes, and how they will impact the roles of developers and business people as we build the next generation of applications.

  • Phil Simpson
    Sr. Principal Product Marketing Manager

Main Stage | Enterprise Architecture

Enterprise Architects: The Champions of IT

The global impact of the COVID-19 pandemic caught the world unawares. Not only did the pandemic tax our healthcare systems in ways we couldn’t imagine, it forced businesses to adjust to a largely remote workforce, cut costs, and make very difficult decisions to stay afloat.

This unprecedented time elevated the role of enterprise architects into the champions of IT as they quickly assessed their companies’ business capabilities, determined how to provide moreself-service abilities to employees, cut IT costs, and ensure business continuity throughout an organization.

Driven by the IT needs during the pandemic, Hylton Southey, Managing Director of LeanIX, Inc.will discuss what organizations need to consider as they transform their IT and leverage enterprise architecture for business continuity.

Key takeaways from this presentation:

  • Learn how the global pandemic forced companies to rethink their IT transformation to accommodate a remote workforce
  • Understand the issues enterprise architects need to address to ensure business continuity
  • Gain insight into the steps EAs can take to keep IT running while balancing the needs ofthe business
  • Learn how the Government of Yukon ensured business continuity using enterprise architecture

  • Hylton Southey
    Managing Director LeanIX US

Main Stage | Digital Transformation Workplace

How to Drive True Digital Transformation with a Unique Methodology that Generates Results

With the world rapidly evolving, organizations are required to keep pace or risk irrelevance. The biggest risk organizations face is falling behind because they aren’t adapting quickly enough. This is what the Honeywell team faced when they evaluated their digital operational lead-to-revenue lifecycle. Under-leveraged technology, lack of sales and marketing alignment and complex internal processes. 

In response, Zahra orchestrated a transformation to modernize the customer experience and the back-end systems and processes to drive true change.

Join this session with Zahra Mahedi, Global Digital Leader at Honeywell PMT division, to learn:

•       How the digital team executed an overhaul of Honeywell’s digital operational lead-to-revenue lifecycle

•       The methodology created and implemented for digital transformation

•       Why people, processes and technologies are key for any transformation

•       How connecting the dots, will increase contribution to revenue

  • Zahra Mahedi
    Global Digital Leader: Marketing Automation and Lead Management Optimization, PMT Division

Main Stage | Process Mining

COVID 19: Application of Process Management

Have you ever felt like you are in an end-of-the-world sci-fi movie where the world leaders aren’t listening? Do you feel like you have seen this movie before?  And somehow you can’t help but think… this is really happening to us and I thought we were smarter than this…!!!!!!

  • Briefly exam the current condition of our world
  • Our daily processes have broken down
  • The feeling of returning to our old processes is not going to work.  Somehow we went a little too far this time.
  • A Need to adapt to our current condition quickly, before another unique world or national event occurs 
  • We have been wildly busy, chaotic in some cases, and need to slow down assess the way forward with new processes and agreement on overarching principles

  • Janice Minnis
    Global Change Manager

Main Stage | IT Infrastructure & Cloud Strategies

Introducing an evolution in Network Verification and Automation Software

Forward Enterprise documents, searches, verifies, and predicts the behavior of your network by creating an always-accurate software copy of your entire network infrastructure using a unique mathematical model.
 
With available REST APIs, it easily integrates into your existing network management workflow and tools. The In-App Network Query Engine (NQE) Checks feature delivers the ability to define and perform custom verification within Forward Enterprise atop the NQE data model. Forward Enterprise can be deployed on-prem or via cloud hosting for complete implementation flexibility

  • David Erickson
    Co-founder and CEO

Day 4 - Thursday | Keynote | 16th December 2021

Registration

Tuscan Ballroom BTOESHub | Breakfast & Networking I Meet our Sponsors & Exhibitors

Tuscan Ballroom BTOES Hub | BTOES MEETINGS HUB & EXPO OPEN

Chairperson's Welcome & Introduction

Main Stage | General Session

Welcome, Introduction to the Summit

  • José Pires
    CEO, Global Excellence & Innovation

Agenda Session One

Main Stage | RPA & intelligent Automation

Control your robots – Designing an effective RPA governance program

It’s easy to underestimate the work and time involved in satisfying the needs for RPA governance, whether your business complies with SOX or not. Marco Chmura, Director of Quality & Transformation at Morningstar will share their journey in building effective controls as they’ve continued to expand their program (now in year 3) to key processes interacting with SOX sensitive applications.

Some highlights:

  • What does success look like and what’s needed to achieve it?
  • Partnering early on with Compliance & IT/Security teams on:
    • Security Administration needs
    • Establishing Change Management & Appropriate segregation of duties
    • Fulfilling Backup and Recovery requirements
  • Identifying and empowering a core process review team
  • Controls in place, SOX sign-off received – What’s next for RPA program?

  • Marco Chmura
    Director of Quality & Transformation

Main Stage | iBPM

How to Prioritize Customer Needs and Expectations

As a contract manufacturer, Jabil strives to be the most technologically-advanced and trusted manufacturing solutions provider. To be able to drive this vision, we are focusing on our processes to prioritize customer needs and expectations. During the presentation you will get more insight into:

  • Jabil Who We Are
  • Integrating IBPM in Our Strategy & Operating System
  • IBPM Strategy and Architecture
  • First 15 Months
  • Overall Roadmap
  • Jabil IBPM, Signavio In Use

  • Michal Wierzchowski
    Sr. Director Operations Solutions

Main Stage | Enterprise Architecture

Architecture in the Product-Oriented Delivery Model

To address the demands of digital business, many organizations adopt a product-centric approach todelivering solutions. This approach is based on creating cross-functional product-centric teams whichhave a high degree of autonomy to experiment, innovate, and iterate to continuously deliver value for the customers.

The product-centric model requires a nimble approach to architecture, in order to balance the teams’ freedom to innovate with the risks of creating redundant, overlapping, or disconnected solutions.In this session we will discuss how Architecture can provide valuable services in the product-oriented delivery model by influencing the digital business strategy, connecting strategy to execution, shaping the product portfolio, and enabling sound technology decisions to maximize value from technology investments.

Some key takeaways include:-

  • What is the role of Architecture in the product-oriented flow of work?
  • Which services should the Architecture team offer to create value for stakeholders?
  • How can Architects connect multiple perspectives: business strategies, IT strategies, product portfolios, and investment portfolios?
  • How the architecture teams can earn trust and avoid an “ivory tower” perception?

  • Ida Dunayev
    Senior Director, Enterprise Architecture

Main Stage | Digital Transformation Workplace

Changes in physical spaces and the opportunities to leverage emerging tech for flexibility, experience and sustainability

Most companies have started their digital transformation or at least plan for it. However, an industry study shows that only 1% of organizations have their processes sufficiently under control to realize the full potential of digital solutions.

Companies struggle operationalizing their business strategy and aligning their digitalization properly. The value-realization of digital initiatives is often too slow or business expectations are not met. An appropriate process management discipline addresses those challenges. It optimizes the time-to-value.

The presentation discusses a process-led approach to digital transformation to accelerate the time-to-value and minimize risk. The findings are illustrated through examples from insurance, health and high-tech companies.

Key topics to be addressed:

  • Process-led prioritization
  • Focused process analysis as basis for a realistic busienss case
  • Leveraging software-based process reference models for rapid and effective design
  • Pragmatic evaluation of improvement opportunities through simple simulation
  • Sustaining results through process governance and tools, such as process mining

  • Edward Wagoner
    Executive Director, Digital Chief Information Officer

Main Stage | Process Mining

The Future of Process Mining

Recent acquisitions, and new product announcements will have a profound impact on the process mining market. How these changes may come about and how quickly could significantly impact what tools or vendors should be on your shortlist. But it is not just the vendor landscape that is changing, the scope, language and objectives of process mining are changing too. 

A vendor neutral session that will cover, among other topics; 

  • What are the shifts occurring and What’s the impact?
  • Moving From Process Mining to Process Intelligence.
  • Process Mining as a Capability Not a Product.
  • Tasks, Processes and Journeys Are All Connected.
  • Looking to the Future.

 If you have been investigating or evaluating Process Mining products, then this session will be a must watch, sure to be controversial, always inciteful Mark will blow away the cobwebs and see beyond any rose-tinted glasses.

  • Mark McGregor
    Author, Performance & Business Coach

Main Stage | IT Infrastructure & Cloud Strategies

Building an Inclusive Culture

Are you looking to grow a more inclusive culture? Learn how you can own your diversity strategy and benefit from this diverse team you create.

Now more than ever we are seeing an increase of digital acceleration along with covid pushing more women out of the workforce.

Supported by data that shows how diverse teams drive productivity, profitability, innovation, and help attract top talent, this session will review a four-step success framework to guide your own personal success and help you build a truly inclusive team culture.

Open your mind on how you approach diversity and embed that into your own success strategy.

In this session, we will discover:

  • Value of diverse teams Impact of COVID on the stats
  • Success in relationship to you and your teams
  • 5 Best Practices as a Diversity Champion
  • Diversity Champion Checklist

  • Nicole Scheffler
    Enterprise Engineering Leader

Agenda Session Two

Main Stage | RPA & intelligent Automation

Why RPA and examples of successful RPA Implementations that have saved my company millions of dollars

RPAs are commonly used to replace processes that are highly manual, rule-based, and repetitive. RPAs can also be used to connect different technologies or systems.

I will provide several examples of how we utilized RPAs to save millions of dollars. I will also list some steps I would do differently next time I implement an RPA project as sometimes this tool can come with a big bill.

 Key Takeaways:

o    RPAs are fantastic, if they are done right and if the right resources/partners have been utilized

o    Many RPAs can last for years and save significant cost and time for your organizations.

o    Monitoring and validation can come with big bills

o    Next time I implement RPAs I would probably invest in internal resources

  • Rias Attar
    Vice President – VP, Transformation, Integration, Project Management, Continuous Improvement

Main Stage | iBPM

Your Attitude is Your Breakthrough: Change the Attitudes, Change the Culture

As cohorts of Operational Excellence, most of us attack operational excellence and cultural transformation by focusing on process and systems. But what about the people? What about people’s attitude? The famous John Maxwell says “Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure”. 

What if you could get people to live their life  and work life in a way that maximizes their potential, opens doors, impacts people lives AND allows them to live financially well all while making your team/organization great?

Sometimes people feel stuck, unproductive and living a less than fulfilling life. This affects their performance at work. What is the key to  breakthrough? Many will tell you it’s  education. The acquisition of knowledge. Some say it is the ability to win friends and influence people. Some will say search for your purpose or passion. Others will say “hard work” is the key. All of these have some part to play and have some benefit. However, this presentation is going to show you what I have learned while consulting with hundreds and hundreds of organizations and individuals. You see, there is a “secret” hidden in all of this that can drastically change YOU, your people and your organization. Sure process improvement and system enablement can change and organization. But systemic change requires changing people and their attitudes. Embracing these concepts and putting them into practice will drastically change your organizations almost immediately. It is totally up to you.

Key takeaways:

  •       What shapes our attitudes?
  •       How do we perceive situations determine our response?
  •       How goals and objectives improve attitudes
  •       How attitude determines focus
  •       How does attitudes affect team & organizational performance?
  •       Building great attitudes build great people, build great organizations
  •       Cultural Transformation: People (and their attitudes), Process & Systems
  •       What you can do immediately?

  • Dr. Keith Clinkscales
    Director Strategic Planning & Performance Management

Main Stage | Enterprise Architecture

The Rise of Digital Twins & Impact on Value Chains- An Enterprise Architecture Approach

Understand the Industry 4.0 concept of Digital Twin

Understand The Enterprise Digital Twin

Identify Areas of weakness, gaps, optimization methods.

Accelerate Digital Transformation

Connect the Process back to Value chains and Business capabilities

Keep Architecture up to date

  • Rameshwar Balanagu
    Head of Digital Automation | Enterprise Architecture

Main Stage | Digital Transformation Workplace

BASF Smart Manufacturing @ Greater China

BASF Global Strategy. An insight into the journey of a global leader and the impact of digitalization being leveraged across the enterprise.

  • Innovation - With Impact
  • Sustainability - Live our purpose
  • Operations - Be the leader
  • Digitalization – Leverage across the company
  • Portfolio – Businesses with customer relevance
  • People – Drive high performance

  • Chuck Dai
    Head of BASF Digitalization Smart Manufacturing Greater China

Main Stage | Process Mining

IIoT & Data Mining for Results

We know that a smart connected plant embraces the digital transformation of Industrial Internet of Things(IIoT) by collecting data that result in collaboration and operational excellence. The state of growth inIIOT can cause manufacturing companies to implement smart technologies on a fractured infrastructurein trying to meet the demand. Also, many companies will need to consider restructuring departmentswithin their company to meet these technological needs.

The technology/data Mining reporting structure is very important to the health of a company. There is no other organization in the company that can alterthe way the company operates than the technology/data mining-based departments. It is as critical for the technology departments to be involved in the company’s most strategic conversation as it is with finance, sales, engineering and plant operations.

In this session you will learn:

  1. Importance of a Digital Nervous System.
  2. Culture Change starts with small steps
  3. Importance of picking the right project to start with.
  4. IIOT Data Collection and Storage
  5. Analyzing Data for results
  6. Highlighted Case Studies will be presented showing results.

  • Norman Rankis
    Information Technology & Automated Process Controls Manager

Main Stage | IT Infrastructure & Cloud Strategies

IT Infrastructure & Cloud Strategies: How Great Enduring Organizations Build Value Creation Cultures

In a world disrupted by exponential technologies, how do you build a culture of Excellence & Innovation where extraordinary performance becomes ordinary? Organizations that consistently deliver exponential leaders, growth, and value creation.

We will explore how enduringly great, cross-industry organizations build their cultures as the ultimate engine for value creation and sustainable competitive advantage. 

  • José Pires
    CEO, Global Excellence & Innovation

Tuscan Ballroom BTOESHub | Refreshment & Networking Break

Agenda Session Three

Main Stage | RPA & intelligent Automation

RPA: Change Management Tool for Industry 4.0

Artificial Intelligence, Augmented Reality, Blockchain are key components of Industry 4.0 and each technology has its benefits.  Unfortunately, most organizations are not ready for these digital solutions due to lacking infrastructure, data, cultural mindset or business case validation.

I would suggest ALL firms are ready for Robotic Process Automation (RPA) and implementing this technology is a great change management tool to enable Industry 4.0. 

My presentation will provide the following:

  • Why RPA is viable for all companies
  • Why RPA will improve your Industry 4.0 success
  • Real world example of using RPA as a change management tool to win the “hearts and minds” of employees to support Industry 4.0

  • Hao Dinh
    Director Global Digital Industrial Operations

Main Stage | iBPM

Automate any Process, Anywhere

Imagine your people could effectively work together so that they can build the processes that accelerate the business and improve customers experiences – all at the right time and with the flexibility to change as soon the business needs change.

Imagine the processes could orchestrate all people, systems and things that are needed to drive great outcomes. And imagine you could quickly understand any potential inefficiencies or bottlenecks and improve these processes as you go.

I would like to share Camunda's vision for process automation with you – a vision in which you can eventually automate any process, anywhere.

  1. The 21st century will be dominated by algorithms. ‘Algorithm’ is arguably the single most important concept in our world -- Yuval Noah Harari: Homo Deus, 2016
  2. Processes are the Algorithms of an Organization.
  3. Successful businesses are masters in optimizing their algorithms 

- by automating business processes that are designed precisely to their needs, 

- by improving continuously as they gain more insights over time and 

- by relentlessly leaving no part of a process across people, systems or devices behind. 

  1. Today’s Process Automation Challenge is End-to-end Process Automation --the key to Digital Transformation..
  2. It’s Camunda’s mission to let you automate any process, anywhere.

  • Jakob Freund
    Co-Founder and CEO

Main Stage | Enterprise Architecture

Architecting an AI Ecosystem

Architecting an AI Ecosystem

This session will include a review of a recent worldwide Digital Transformation survey of 4,300 decision makers from mid to large enterprises. Although 2020 has been a year of characterized by tremendous change, it has also provided clarity for the need of organizations to be more agile, with a scalable and resilient IT infrastructure to manage future disruptions. The survey indicates that the top technology investments over the next one to three years include: security, privacy software, multi-cloud platforms, AI and data analytics and data management tools.

The use of AI and data analytics is expanding across the enterprise. Business leaders are realizing that AI and data analytics are key differentiators to their business and are adopting a data-driven culture to drive greater customer insights. These organizations need a platform that delivers an agile, open ecosystem for data scientists and developers to work efficiently together. An architected approach in building a data platform enables an organization to share data and maximize the benefits of their investments in advanced analytics.

Key Takeaways include:

  • Understand current AI trends
  • Identify major components of building an AI ecosystem
  • Understand best practices with AI and Multi-cloud deployments

  • Bill Wong
    AI and Data Analytics Leader

Main Stage | Digital Transformation Workplace

Leading Agile Transformation in a continuously changing environment Introduction

Have you tried to change the tires of a moving car? Yes, that is what continuous transformation feels like within the organization surrounded by a dynamic, constantly changing market environment.

Sounds like chaos, yet, agile transformation is critical for organizations to manage changing priorities and accelerate their ability to build high quality products and reach them to their customers with speed.

NielsenIQ has been successfully engaged in agile transformation over the last 3 years and here is the story of how we do it.

Key takeaways from the session:

-       Using agile transformation to increase speed to market to meet customer demand & increase team productivity

-       Challenges of agile operating model in an established company with a legacy of over 90 years & how do we make it work:

-       Blueprint of an agile operating model

-       Capability accelerator

-       Focusing on culture and change team

  • Aditi Sinha
    Global Head, Consumer Source Data Acquisition

Main Stage | Process Mining

Adapting to support team excellence in a virtual workplace, and responding to the needs of an industry in transition!
  • What is team excellence?
  • What are the opportunities presented by virtual collaboration?
  • How do we achieve continuous process improvement when the only certainty is change? 

The COVID-19 Pandemic and resulting lockdown forced change. We did not want a pandemic but we got one all the same. Our response to that change has shown us what is possible when virtual, and it has shown us what is important in general.

We have learned from the experience, and it is valuable to share those learnings in order to adapt and improve together. We need to ensure that we integrate best practice from our previous normal reality and our current virtual reality when we emerge into a new future possibility!

  • Tim Wigham
    Head of Performance

Main Stage | IT Infrastructure & Cloud Strategies

Intelligently Leveraging Your Data: Why it is okay to "shift right" as part of your testing strategy

But how do we know we are testing the right use cases before deployment? What if we have complex business rules that preclude managing clear and easily executable test cases?

As testers, we don't usually have the time and the means to test everything, and sometimes we just don't know what we don't know.

With the rise of big data and our executive's obsessive attention to using analytics for decision making, we also can leverage data to assess system behaviors without having to replicate the end-to-end business scenarios.

In this talk you will learn about

* specific tactics for mitigating risks
* how to supplement you testing strategy leveraging your organization's own data
* what it means to provide confidence in software releases
* specifics on how to apply this approach with detailed examples

  • Jon Szymanski
    VP of Software Engineering & QA

Tuscan Ballroom BTOES Hub: Networking Lunch Break & Meet the Speaker

Break into Summit Streams: 30 Minute Presentations

Agenda Session Four

Main Stage | RPA & intelligent Automation

RPA For the Enterprise

Welcome to the world of the new robo worker. With an ever-expanding need to automate business and technical processes, the scope and scale of other solutions are being challenged. As reliance on automation grows, it becomes increasingly important to choose an enterprise-grade, always-on solution that scales. Businesses need a robotic automation solution designed to support a highly-available, scalable, secure and resilient platform, yet still provide an intuitive design experience enabling low- or no-code authoring. 

In this session, we will:

  • Demonstrate how to build an RPA process with no coding required
  • Show how to build an RPA process that uses both API and UI actions
  • Talk about why UI automation is difficult for some vendors
  • Discuss a critical, real-world customer financial challenge, focused on reducing human resources to perform a time-sensitive and daily need
  • Share the savings and benefits of implementing RPA from actual customer examples

  • Eric Fisher
    Senior Solutions Architect

Main Stage | iBPM

Speeding up the proposal phase in project business by 300% using an intelligent tender document screening approach

Identifying risk extremely early in the project business processes was the key target to develop the intelligent tender document screening approach.

Currently the systematics are used in a broader and more holistic way to enhance proposal processes and get much more speed while reducing reading time of large or many documents

  • Intelligent tender document screening approach
  • Most interesting use cases and benefits
  • How to implement it
  • Results and outcomes of different usages and scenarios

  • Torsten Gassan
    Senior Consultant - Project Business

Main Stage | Enterprise Architecture

Facilitating Innovation & Digitalisation: Scaling Internal Innovation capabilities

Digital transformation is key for most companies and industries. How to unlock digital and innovation capabilities in your organization?
Building up internal capabilities and partnering with the external ecosystem to be successful in your transformation journey. The focus will be on:
- How to implement innovation programs in a corporate
- Scaling entrepreneurship & digital skills
- How to support your digital transformation

  • Alain Bindels
    Innovation Facilitation & Digitalization

Main Stage | Digital Transformation Workplace

Going Digital To Enhance The Customer Experience

Over the past two years the District of Columbia Department of Consumer and Regulatory Affairs (DCRA) has implemented technology enhancements focused on creating value for our customers while improving transparency, accountability, and responsiveness. While there was no way of knowing the pandemic was coming, the agency’s digital transformation had the added benefit of allowing us to seamlessly transition from providing our services in-person to offering them virtually.

Upon taking the helm of DCRA in late 2018, Director Ernest Chrappah set out on a listening tour aimed at learning how best to improve the agency from a range of stakeholders. Using what he learned, Director Chrappah developed a roadmap to the agency’s digital transformation, which we call Vision 2020. Below are highlights from DCRA’s Vision 2020 plan that have resulted in easier and faster experiences for our customers:

  • Launching the Resident Inspector Program
  • Revamping the Customer Experience
  • Developing Accelerated Building Plan Reviews

These are just some of the accomplishments DCRA has been able to achieve through our Vision 2020 Digital Transformation.

  • Ernest Chrappah
    Director, Department of Consumer and Regulatory Affairs

Main Stage | Process Mining

System Migrations: 3 Ways Process Excellence Can Make an Impact

System Migrations are more than just mundane IT projects. Driven as an enterprise-wide initiative, they can foster operational excellence across departments and make a real impact on the business. By cutting through the complexity and bringing processes to the forefront of these transformations, process excellence leaders can not only drive project success, but also set their processes  up for continuous improvement well after go-live. 

Key Takeaways:

  • How to gain a real-time understanding of process improvement opportunities before, during, and after migration
  • Data-driven strategies for change management and process adoption
  • How industry leaders are using Celonis to control migration cost and scope, reduce risk, and accelerate value realization

  • Anisa Aull
    Global Product Marketing Manager

Main Stage | IT Infrastructure & Cloud Strategies

Infrastructure Modernization; How to choose the right modernization path for your environment

New products and solutions are provided at high-speed form different cloud providers. With the current changes and new norms of working from home, businesses need to adapt quickly and efficiently to the cloud. In this session, we will shed the light on the GCP options provided and how to choose according to where you are standing now in your cloud journey.

In this session you will learn;

  • GCP solutions for IT infrastructure modernization 
  • Key points to consider when choosing from the different options provided 
  • Benefits of modernizing your IT infrastructure.
  • Why going forward with your transformation journey is important during such challenging times 
  • How Cloudypedia as a google cloud partner can help

  • Dina Salah
    Google Cloud Specialist

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Agenda Session Five

Main Stage | RPA & intelligent Automation

Cloud Computing for Data Analytics Applications

Data Analytics is the foundation of modern decision-making process It allows analyzing raw data tomake important decisions. During the recent Covid-19 virus epidemic we saw the power of analytics topredict the severity and the duration of the epidemic.

In every decision made by hospitals, medical professionals, and government used analytics to plan the response to this disease. For every busines sexecutive it is essential to understand basic principles of analytics. First, this seminar offers basic information about analytics which includes machine learning and deep learning. Next it enumerates the tools necessary for building analytics models. Analytics models are currently built using TensorFlow/Keras, Python/R software products and require asignificant amount of computing resources.

This precludes running analytics models on personal computers. Generally, they are not powerful enough. Analytics models usually run on cloud servers because they have enough computing resources. Consequently, Fortune 500 companies build analytics models on cloud servers. Cloud servers provide access to GPU (Graphics Processing Units) and TPU (Tensor Processing Units).

These processors can execute trillions of floating instructions per second. Due to parallel processor architecture built in GPU and TPU, they are ideal for matrix multiplication operations—the most frequently used operation in analytics models. The 3 most popular cloud services are AWS (Amazon Web Services), GCP (Google Cloud Platform), and Azure from Microsoft. Cloud servers provide general computing service in three “flavors” –Infrastructure, Platform, and Software.

They also provide the services uniquely necessary for analyticsprojects. This seminar will examine these cloud services in detail. A comparison of them will be explored from theperspective of which cloud service is better suited for analytics models. Next, the seminar will focus onhow to set up cloud servers for analytics projects.

  • Dr. Ash Pahwa
    Educator, author, entrepreneur, and technology visionary

Main Stage | iBPM

Enabling organizations to trust their data

Most organizations rely on data to receive insights and gain a competitive edge. Others may need to periodically store data to adhere to compliance norms.

Whichever the case, for data to be useful, organizations need to have a clear strategy and adopt an efficient approach towards data protection, management and governance. This session will shed light on strategies to help you to build a strong data foundation based on trust and reliability.

Key takeaways include:

  • Understanding the importance of trust and reliability of data in data-driven organizations
  • Reasons behind the lack of trust in data
  • Approaches to building data trust in organizations
  • Creating a ‘Google’ for your data – benefits, possibilities and opportunities

  • Krishna Seshagiri Rao
    Senior Director Platform Engineering

Main Stage | Enterprise Architecture

Become indispensable: Strengthen your EA practice by producing valuable business outcomes

Organizations have spent the past years focusing on efficiency, which meant when hit with a major disruption like COVID-19, many business processes were too brittle to quickly adapt and simply broke.  During the rebuilding process, Gartner indicates that leaders must design an architecture that: enables better access to information; can augment that information with new insights; and is composable, modular, and can change and respond more quickly as decisions are made. 

But how do you do that?  A good first step is to add a business architecture top layer to your enterprise architecture efforts.  Using this lens, you can connect IT to business objectives (ensuring your efforts are business-outcome-driven) and therefore easily changeable when business objectives evolve or change.

In this session you will learn how to:

  • Create a strategic roadmap where you can plan future business capabilities and other IT investments
  • Understand how emerging technology can be leveraged to support business objectives
  • Optimize your current IT portfolio for cost, lifecycle, and agility
  • Ensure transformation projects are aligned with strategic objectives
  • Implement business-outcome-driven enterprise architecture

  • Dan Hebda
    Chief Strategy Officer

Main Stage | Digital Transformation Workplace

Digital Transformation Opportunities in Production Use Cases and Opportunities in the Aerospace Industry

In the current situation transformation becomes even more  important especially for the aerospace industry. Digitisation will play a decisive role in transforming the aerospace industry. Whilst implementation of digital technologies in design and manufacturing within Aerospace has proven to be more complex, there are arising opportunities in a number of use cases on the interface between design, production, logistics and services.

Within the presentation the focus will be on what has been established within Rolls-Royce – and what opportunities are laying ahead given the current crisis in industry and in particular the aerospace industry,

Focus:

  • Use cases for digitisation in manufacturing in Aerospace
  • Why is a digital culture so important for transformation
  • Opportunities in times  of crisis

  • Heiko Witte
    Business Development Consultant Digital (R2DL)

Main Stage | Process Mining

Reliability Centered Maintenance and Asset Connectivity

The ability to predict outcomes can prove to be a competitive advantage in any realm of life. Prediction, within the Maintenance community, is key to staying out in front of equipment failures. The importance of a clean source of data in order to identify trends and detect failure modes especially random failures is what keeps equipment available for use and reliable when in use.

The ability to collect data is the obstacle especially in capital intensive industries. The solution is an investment in a cloud-based operating system that, through sensors placed on specific components of equipment, will allow the transition of asset data into the ability to monitor and analyze that data that then is used to make inferences from.

These inferences then lead to the deployment of specific maintenance strategies.

Key Takeaways:

  • The role that Reliability Centered Maintenance (RCM) plays within any industry is critical.
  • RCM is a systematic (data-driven) and standardized approach to define and execute routine preventive and predictive maintenance activities in order to maximize company assets ROIC and capacity through improved equipment availability & reliability andreduced operating and capital costs.
  • RCM relies on asset (equipment) data in order to make decisions as to what maintenance strategy to deploy such as preventive or predictive.
  • Many organizations who utilize RCM are not realizing the full-potential of it due to a lack of clean data from the assets (equipment) they are committed to manage.
  • Leveraging process mining to turn event data (equipment in a run state) into predictableoutcomes drives many advantages for the organization such as staying out in front of equipment failure.

  • Robert Cartia
    Vice President, Operational Excellence

Main Stage | IT Infrastructure & Cloud Strategies

Migration of Calling and Contact Center to Cloud: things to know in advance

This session will describe the process for a smooth migration to cloud for onprem calling infrastructure and Contact Center.

It will explain the benefits of a fully cloud solution vs a hybrid approach, Pre migration readiness is paramount to a successful and riskless migration; Evolving to cloud requires attention to network readiness and interoperability

  • Giuseppe Baretto
    Cisco Advanced Services Business Development Manager for Unified Collaboration on EMEAR theatre

Tuscan Ballroom | Refreshment & Networking Break in the BTOES Hub & Exhibit Hall.

Agenda Session Six

Main Stage | iBPM

How to Leverage Innovation and Entrepreneurship in the Global Space Ecosystem

Space — once considered the final frontier and only accessible to a select few — is now home to the most dynamic and innovative ecosystems on the planet. While not every person will get to ride on a rocket or see one lift off, everyone — students, young leaders, entrepreneurs, small businesses and professionals — can become contributors to the $424B and growing space economy.

Despite recent excitement around SpaceX and NASA, you may not be aware that the technologies that enable space access and exploration have real-world applications that shape our daily lives. In fact, every community, infrastructure and aspect of modern life on planet Earth is dependent on space-related technologies, like weather forecasting, manufacturing goods, global communications, healthcare, and farming.

Advocating for space innovation to better life on Earth, Shelli will walk you through a pragmatic Workforce Development Roadmap to seizing opportunities in the global space ecosystem.

No matter what your demographic, skill set or current path, you will walk away from Shelli’s session with solid footing on how you can pursue opportunities as a job, career, innovator, supplier, grantor, funder, partner, sponsor or collaborator in the bigger mission of bringing space technology innovation to improving life on Earth.

Shelli will highlight key opportunities in space tech innovation:

* Top technologies to watch in the space industry

* 1000’s of NASA space innovation patents waiting for commercialization

* Space commerce entrepreneurship programs

* Space tech transfer and insertion as a supplier to new space ventures

* Becoming a tech supplier to commercial and government enterprises

  • Shelli Brunswick
    Chief Operating Officer

Main Stage | RPA & intelligent Automation

Managing the AI process: putting humans (back) in the loop

AI today is all over the news, yet it has not transformed the workplace as promised. We will argue that the reason is that we forgot humans, both as developers of AI (lacking organizational tools in AI development) and as consumers of AI (lacking transparent interfaces).

I will show how we deal with these issues at Huawei’s Noah’s Ark lab where we (AI researchers) work closely with systems engineers (our AI consumers and collaborators).

Key takeaways:

  1. The AI development ecosystem, actors, hurdles, work processes.
  2. Our long term goal: autopilots for engineering systems.
  3. Case study: how human and organizational constraints determine the research and development in our lab.

  • Balázs Kégl
    AI Leader & Netmind Chief Data Scientist

Main Stage | Enterprise Architecture

Enterprise Architecture and The Power of Storytelling

We forget faces, names or numbers. But a good story? We never forget it. Instead of listing several ideas on a PowerPoint slide, a story helps convey the message in a memorable way.

New communication techniques are needed to improve overall maturity of EA and technology innovation leaders.

Learn why storytelling is one of the best tools for effective communications and how EA is a perfect tool to narrate stories to business.

Using storytelling techniques, EA and technology innovation leaders can engage leadership teams to understand how EA helps leaders make better decisions aligned with desired business outcomes.

This presentation shows how one can master the basics of storytelling to become compelling and persuasive communicators of EA. 

Key Takeaways

1) The power of telling stories

2) The key components of a great story

3) How to apply the storytelling technique to EA concepts

4) How to convey complex and technical ideas to key stakeholders in a simple and engaging manner 

  • Anu Senan
    Business Transformation Specialist

Main Stage | Digital Transformation Workplace

Digital Transformation: The Game Changer in the "New Normal".

Successful transformations require a rigorous and strategic confrontation of reality. COVID-19 crisis disrupted the global status quo in an unprecedented way. Organizations and individuals were forced to mitigate a range of systemic risks in an attempt to find sustainable solutions caused by this radical change. 

While it is a great challenge to stay resilient: changes to the corporate strategy, culture, technology and organizational processes are inevitable. Nevertheless, many opportunities came into surface and Digital Transformations were accelerated. 

Key takeaways:

  • COVID-19; seen as an opportunities' accelerator 
  • Change management is rather imperative for digital transformation success
  • Social impacts of the New Normal
  • Great Digital Leadership, Great Results
  • Digital Transformation Industry Examples

  • Harris Apostolopoulos
    Chief Transformation Officer

Main Stage | Process Mining

Handle hidden cost while delivering value out of process mining

When is Process Mining a "Tool-of-Choice" and can we get more out of it than from legacy reporting?

  • Martin Kunze
    Head of Process Excellence - the Process Mining and Digital Twin Factory

Main Stage | IT Infrastructure & Cloud Strategies

Purpose driven Cloud Strategy and role of IT infrastructure in it

Just upto 6-7 years ago, many leaders believed that Cloud is just a fad. These leaders represented some of the largest technology companies that have been legends in their respective business domains.

Well the reality is for everyone to see now. However do we believe that all of us in technology world today are fully onboarded with the idea and understanding of Cloud? The understanding of Cloud, its requirements, technology landscape behind it and business outcomes that it can influence are probably still evolving.

Many of the companies still don’t run on cloud, either they are not ready for It or they don’t see a dire need to go on Cloud. Sometimes IT budgets don’t allow it, sometimes path to move to Cloud is not clear and most of the times, the companies are victims of heavy customization done systematically by their employed ITvendors.

Key takeaways:

  • IT and Business to work and plan Cloud strategy together; A purpose driven Cloud strategy.
  • Importance and relevance of holistic Cloud strategies with multiple options that are affordable and sustainable.
  • Role of infrastructure in all versions of Cloud. The impact of choosing the right type of infrastructure, an infra vendor that is right for you.
  • Transformation journey to Cloud being seamless, agile and flexible. Automation is an imperative.
  • Seamless integration of infra with business applications and processes for better decisions.

  • Ashima Raheja
    Head of Client Delivery Management EMEA

Day 5 - Friday | Full-Day Workshops | 17th December 2021

Registration, Breakfast & Networking

Digital Transformation Workplace Summit

Workshop | Digital Transformation Workplace

Digital Transformation: The Game Changer in the "New Normal"

Successful transformations require a rigorous and strategic confrontation of reality. COVID-19 crisis disrupted the global status quo in an unprecedented way. Organizations and individuals were forced to mitigate a range of systemic risks in an attempt to find sustainable solutions caused by this radical change. 

While it is a great challenge to stay resilient: changes to the corporate strategy, culture, technology and organizational processes are inevitable. Nevertheless, many opportunities came into surface and Digital Transformations were accelerated. 

Key takeaways:

  • COVID-19; seen as an opportunities' accelerator 
  • Change management is rather imperative for digital transformation success
  • Social impacts of the New Normal
  • Great Digital Leadership, Great Results
  • Digital Transformation Industry Examples

  • Harris Apostolopoulos
    Chief Transformation Officer

1 SESSION

Workshop | RPA & intelligent Automation

RPA 2.0 in a Post-Pandemic World
  • Better understand why customers fail in their RPA endeavors today.
  • How the sales processes have been impacted by the COVID-19 pandemic.
  • What pitfalls must be navigated to ensure that the targeted program ROI is achieved?
  • What critical process components are necessary to include in the implementation efforts to ensure continuous improvement.

  • Rohail Khan
    President

1 SESSION

Workshop | iBPM

The Evolution of the iBPMs

The iBPMs is at the center of the emerging CX, Automation, and Continous Improvement movements. The IQ of processes will continue to grow as the iBPMs leverages Composable Low-code, Process Intelligence, AI/analytics, the Real-Time Data Mesh, and Digital Twins at the Distributed Edge.

The Reason the iBPMs Emerged / A Historical Perspective :

  • What was the IQ of the Early IBPMs?
  • The iBPMs is Still Evolving?
  • Where will the iBPMs End Up?

  • James Sinur
    CEO

Enterprise Architecture Summit

Workshop | Enterprise Architecture

No Code Apps - An Emerging Trend in Application Development

While the Lo Code No Code movement has been evolving for a few years now, what’s really emerging is the pace at which the providers are increasing the market cap.  Added to that trend is the acquisitions of some of these by the Cloud providers - AWS, Microsoft and Google.   Enterprises will start looking at options beyond the Cloud in the next few years and this is why, it’s really important to fully evaluate this for applicability in your enterprise.  The timing for adopting this is now. Attendees can walk away with an understanding of:

  • Lo Code No Code Platform trends
  • Areas that can potentially benefit from this
  • Potential footprint this tech is best suited to occupy
  • Ways to exploit the non-traditional workforce in IT development

  • Srinivas Thummalapalli
    Sr. Vice President, Chief Enterprise Architect

Process Mining Summit

Workshop | Process Mining

How to use a combination of process mining and automation to continuously discover, automate and monitor your business processes

McKinsey estimates that $3.6 Trillion of work is automatable (Developed Countries)*
But how do you go about finding that work?

Process Mining enables you to discover the best automation opportunities hidden within your processes. Our integrated process mining and automation solution helps customers get from discovery to implementation, through to measurement and back again.

Key Takeaways

  • Learn how to leverage process mining for better automation outcomes
  • Why process discovery from all angles accelerates the automation flywheel
  • See how organizations are putting this into practice

 

*Source: McKinsey Global Institute, “A Future that Works” –All US non-physical automatable wages, extrapolated to include Japan, UK, Germany, France, Spain and Italy

  • Rudolf Kuhn
    VP, Process Mining
  • Neil Alcorn
    Director of Enterprise Continuous Improvement

IT Infrastructure & Cloud Strategies Summit

Workshop | IT Infrastructure & Cloud Strategies

Closing the gap: The building blocks of an effective data quality strategy

The presentation provides business leaders with general directions, best practices, and certainly, lessons learned, in the pursuit of an effective data quality strategy:

  • Fostering a data-driven culture; a top-down approach to cultivate a strong data driven culture.
  • The use of data cleansing and enrichment solutions to assess and improve the quality of the data i.e. exception reports, data validation and enrichment tools.
  • Establishing a comprehensive data governance and setting ground rules for the collection, processing, transformation, and maintenance of data.

  • Jairo Gomez
    Sr. Manager, Infrastructure & Technology

Enterprise Architecture Summit

Workshop | Enterprise Architecture

Enterprise Architecture in Mondelēz, one of the largest snack companies in the world

The way the EA team is structured in Mondelēz, and the reason behind it

  • Why the profile of Planning and Governance even exists in the Enterprise Architecture team, and why it is important

How EA practices have been refined in our organization

  • Process Integrations
  • Automations

KPIs and Metrics

  • why they are important
  • Project Heatmaps
  • Application Portfolio Management heatmaps

My experience in terms of personal development

  • People Management
  • Change Management
  • Breadth of Technology and Depth of Project Management
  • Immense flexibility and empowerment in terms of testing out and bringing in cutting edge technology implementation to smoothen and refresh the process

  • Aura Bhattacharjee
    Enterprise Architecture - Planning and Governance Lead

Process Mining Summit

Workshop | Process Mining

Process Intelligence - The Silver Bullet for Analyzing Disruption

This session will show you how seeing your processes clearly, using process intelligence, will help you understand what is actually happening within your organization vs. what is supposed to happen.

And key takeaways:

  • How to align technical process analysis techniques with the business view
  • How to gain confidence in your group’s abilities to meet their goals
  • How to develop a clear line of sight into your organization’s ability to deliver value
  • How to build consistency and stability for the business functions in your organization
  • How to create a path to grow with operational insights and continuous improvement

  • Sandy Kemsley
    BPM Industry Analyst & Architect

Additional information